Shipping policy

🌍 Shipping Policy

1. Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is shipped, you will receive a confirmation email with tracking details.

2. Worldwide Shipping

We proudly offer international shipping to all countries.

3. Shipping Rates & Delivery Times

United Kingdom

Standard Shipping: 2–5 business days – £0.00
Express Shipping: 1–2 business days – £4.99

International Orders

Standard Shipping: 5–12 business days – £4.99
Express Shipping: 3–7 business days – £10.99

Shipping costs are calculated at checkout based on your location.

4. Free Shipping

We offer free standard shipping on orders over £30 (UK & selected countries).

5. Order Tracking

All orders include tracking information, which will be sent via email once your order has been dispatched.
Please allow up to 24–48 hours for tracking updates.

6. Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes, depending on your country.
These charges are the responsibility of the customer and are not included in our shipping fees.

7. Delivery Delays

Delivery times are estimates and may be affected by:

Customs clearance processes
High demand periods
Courier delays

We are not responsible for delays caused by shipping carriers or customs.

8. Incorrect Shipping Information

Please ensure all shipping details are correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.

9. Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us within 7 days of delivery.
We will assist you in resolving the issue with the shipping carrier.